Ragava International Statistical Institute - Global Healthcare Training

1.) Aim of 6-sigma is

Patient safety

Improve of process

Decrease variation

Eliminate waste

2.) According to Deming the continuous quality improvement applied in HR

Story board outcome of quality improvement

ABOLISHING abandonment traditional annual performance appraisal

Practicing in community improvement project

Automatic annual wages pay increase

3.) Reduce Variation it the aim of which methodology:

Six Sigma

PDCA

FMEA

Lean

4.) The Quality Management Cycle, based on Jurans Quality Trilogy (quality planning, quality control, quality improvement)

Excludes the labs activities to monitor equipment.

Requires a departmentalized approach to quality management

Encompasses only the nonclinical aspects of QM.

Incorporates information from strategic planning.

5.) That function in the Juran Quality Management cycle that includes the initial analysis of Data/ information is

Quality planning

Quality initiatives

Quality control/measurement

Quality improvement

6.) One advantage of the kaizen approach to DMAIC implementation is that.

It replicates the project-team approach

All of the team members are involved in all phases of the process

It can be performed while employees complete their normal tasks

It is accomplished in about a week

7.) In the lean enterprise model, what is the first step toward improving quality?

Establishing performance metrics

Reviewing product design

Understanding the expectations of the customer

Identifying potential defects

8.) The general intent of the PDSA cycle is to

Optimize a process

Reduce bottlenecks

Incorporate new technology

Automate processes

9.) The PDCA performance improvement model is a method of continuous quality improvement to resolve specific situations rather than organization-wide problems.

Plan, Do, check, Act

Plan, Delegate, Chart, Account

Plan, Do, Check, Account

Plan, Delegate, Check, Act

10.) The FOCUS performance improvement model is an incomplete process if it is not combined with

The mission and vision statements

The PDCA performance improvement model

Internal and external customer-supplier relationship evaluations

An evaluation of the fiscal benefits of the quality improvement program.

11.) The scientific method in quality improvement is represented by

Failure mode and effect analysis

Statistical process control

Sequential problem solving

the PDCA cycle

12.) Which of the following statements about Six Sigma is TRUE?

Six Sigma is based on the premise that getting the process right will eventually lead to the desired outcomes.

Six Sigma aims to achieve 6 error per million opportunities or less

Six Sigma focuses on achieving the desired outcomes from the outset

Six Sigma projects are suitable for redesigning processes only.

13.) Quality improvement team progress is best evaluated by which of the following?

Team leader

Senior leadership

PDCA process

Nominal group of technique

14.) Which quality expert is known for the admonition (Do it right the first time)?

Crosby

Deming

Juran

Shewhart.

15.) Which quality expert is known for indicating that slogans, exhortations, and targets should be eliminated?

Crosby

Deming

Juran

Shewhart.

16.) Which quality expert believes that beyond a certain point the cost of providing quality exceeds the value of the incremental improvement in quality?

Crosby

Deming

Juran

Shewhart

17.) Donabedians model of quality includes:

Input, process, output

Plan, do, check, act

Structure, process, outcome

Yield, think, do

18.) Evaluating actual quality performance, i.e., comparing actual performance to quality goals, and acting on differences are the qualitypart of the Juran Triology.

Assurance

Control

Improvement

Planning

19.) After the team action the plan and implement it, and analyze data shows not reaching the target, what is the next step on PDCA cycle is now should follow;

Plan

Do

Check

Act

20.) Which of .the following best demonstrates use of the plan-do-check-act (PDCA) performance improvement model?

Identify a problem, implement change, educate staff about the change and rewrite policies and procedures to augment the change.

Collect baseline data, form a committee to develop the plan, validate audit data, and formalize the change

Prioritize opportunities for improvement, pilot the improvement, compared pre and post implementation data, and rollout to the entire organization

Review current practice, form a multidisciplinary committee, schedule a meeting to develop a plan, and determine actions to be taken

Practice Question / PI_Part 5

1.) Aim of 6-sigma is

2.) According to Deming the continuous quality improvement applied in HR

3.) Reduce Variation it the aim of which methodology:

4.) The Quality Management Cycle, based on Jurans Quality Trilogy (quality planning, quality control, quality improvement)

5.) That function in the Juran Quality Management cycle that includes the initial analysis of Data/ information is

6.) One advantage of the kaizen approach to DMAIC implementation is that.

7.) In the lean enterprise model, what is the first step toward improving quality?

8.) The general intent of the PDSA cycle is to

9.) The PDCA performance improvement model is a method of continuous quality improvement to resolve specific situations rather than organization-wide problems.

10.) The FOCUS performance improvement model is an incomplete process if it is not combined with

11.) The scientific method in quality improvement is represented by

12.) Which of the following statements about Six Sigma is TRUE?

13.) Quality improvement team progress is best evaluated by which of the following?

14.) Which quality expert is known for the admonition (Do it right the first time)?

15.) Which quality expert is known for indicating that slogans, exhortations, and targets should be eliminated?

16.) Which quality expert believes that beyond a certain point the cost of providing quality exceeds the value of the incremental improvement in quality?

17.) Donabedians model of quality includes:

18.) Evaluating actual quality performance, i.e., comparing actual performance to quality goals, and acting on differences are the qualitypart of the Juran Triology.

19.) After the team action the plan and implement it, and analyze data shows not reaching the target, what is the next step on PDCA cycle is now should follow;

20.) Which of .the following best demonstrates use of the plan-do-check-act (PDCA) performance improvement model?