What you'll learn

  • What are KPIs and how they affect Healthcare Quality?
  • Why to be certified in KPI management.
  • A systematic and simple method to deal with KPI challenges
  • Analyzing Performance Indicators by MINITAB
  • Choosing best quality improvement methodology for performance improvement
  • International Standards and Benchmarking

Healthcare KPI (Key Performance Indicator) are a set of well-defined performance measurements that are used to monitor, analyze and optimize all relevant healthcare processes to increase patient satisfaction, measuring how successful your organization is when it comes to achieving outlined goals. They present a visual and easy-to-digest means of scrutinizing your operations by comprehensively understanding each patient’s stay, time taken for services, and the gap between estimation and perception, giving rise to valuable insights and actionable results.

This online course embeds a complex research training in the field of key performance indicators. The modules are founded on the best practices identified in the fields of healthcare quality improvement and patient safety, revving application in actual practice.

The KPI Certified Professional in healthcare recognition is unique at the global level, given the thoroughness of the certification process and the in-depth expertise dedicated to KPI measurement acquires by participants in this educational program.

  • To Improve the performance of your Hospital - Practice sound framework for KPI measurement;
  • To Obtain better Continuous Quality Improvement results – Select the right KPIs to monitor Hospital Performance;
  • To Generate value from using KPIs – Optimize data collection process.
  • To Choose the best model for your hospital performance improvement project

This certification is the result of a complex, experiential learning program that has 2 sections:

  • Core-course exercises, and
  • Post-course research article publication based on healthcare performance indicators.
  • Candidates will be guided through each course module starting with topic-wise lecture videos, through exercises, individual readings, evaluation tools and a quiz at the end.
  • A mass exquisite skill, tools and knowledge that can differentiate you from other professionals through a rigorous and structured approach to measuring performance.
  • Understand KPI measurement challenges and how to address them;
  • KPI Selection Criteria
  • Select KPIs for scorecards and dashboards from the organizational to the departmental and individual level;
  • Develop a KPI implementation project plan;
  • Optimize the KPI activation and data gathering process.
  • Data validation process
  • Differentiate between objectives, KPIs and initiatives;
  • Understand KPI selection in different contexts;
  • Analyzing Performance Indicators by MINITAB
  • Choosing best quality improvement methodology for performance improvement
  • JCI Standards for Healthcare Quality and Patient Safety Performance measures
  • International Standards and Formula for the measurement of each KPI

Module 1: Introduction to key performance indicators

  • KPI selection criteria
  • KPI road map
  • KPI definition form as per JCI Standard
  • Challenges in performance measurement;
  • The value added by KPIs

Module 2: Understanding KPIs

  • KPI related terminology
  • Leading vs. lagging KPIs
  • Qualitative vs. quantitative KPIs;
  • Efficiency vs. effectiveness KPIs

Module 3: KPIs list for Healthcare quality and Patient Safety

  • Formula for each KPI
  • Inclusion and Exclusion criteria
  • Sample size calculation for each KPIs

Module 4: KPI selection & KPI Alignment

  • KPI selection for organizational scorecard;
  • KPI selection sources;
  • KPI selection techniques
  • KPI alignment approaches
  • KPI selection for corporate scorecard;
  • KPIs cascaded to functional area

Module 5: Data gathering and visualization

  • Data quality dimensions;
  • KPI reporting data sources;
  • KPI activation tools;
  • KPI activation techniques;
  • Data collection methods.
  • Process Stability analysis
  • Use of MINITAB for KPI Visualization

Module 6: KPI Benchmarking

  • Developing internal threshold
  • Process Capability Analysis
  • Use of MINITAB in Benchmarking

Module 7: Scorecard and Dashboard for KPI

  • Scorecard for KPI quarterly report
  • Dashboard for KPI annual report
  • Dashboard for department wise comparison
  • Infographic for KPI

Module 8: Performance improvement projects

  • Selection of best model for performance improvement
  • Use of advanced statistics like Logistic Regression in Performance Improvement

Module 9: Action Plan for Performance improvement

  • Standard criteria for action plan
  • Force-filed analysis
  • Implementation
  • Evaluation after implementation

Module 10: Healthcare data management for KPIs

  • Database
  • Characteristics
  • Different sources
  • Data cleaning and coding