C-KPIPH Training

• To Improve the performance of your Hospital - Practice sound framework for KPI measurement;
• To Obtain better Continuous Quality Improvement results – Select the right KPIs to monitor Hospital Performance;
• To Generate value from using KPIs – Optimize data collection process.
• To Choose the best model for your hospital performance improvement project

This certification is the result of a complex, experiential learning program that has 2 sections:

• Core-course exercises, and
• Post-course research article publication based on healthcare performance indicators.
• Candidates will be guided through each course module starting with topic-wise lecture videos, through exercises, individual readings, evaluation tools and a quiz at the end.
• A mass exquisite skill, tools and knowledge that can differentiate you from other professionals through a rigorous and structured approach to measuring performance.

• Understand KPI measurement challenges and how to address them;
• KPI Selection Criteria
• Select KPIs for scorecards and dashboards from the organizational to the departmental and individual level;
• Develop a KPI implementation project plan;
• Optimize the KPI activation and data gathering process.
• Data validation process
• Differentiate between objectives, KPIs and initiatives;
• Understand KPI selection in different contexts;
• Analyzing Performance Indicators by MINITAB
• Choosing best quality improvement methodology for performance improvement
• JCI Standards for Healthcare Quality and Patient Safety Performance measures
• International Standards and Formula for the measurement of each KPI

Module 1: Introduction to key performance indicators

• KPI selection criteria
• KPI road map
• KPI definition form as per JCI Standard
• Challenges in performance measurement;
• The value added by KPIs

Module 2: Understanding KPIs

• KPI related terminology
• Leading vs. lagging KPIs
• Qualitative vs. quantitative KPIs;
• Efficiency vs. effectiveness KPIs

Module 3: KPIs list for Healthcare quality and Patient Safety

• Formula for each KPI
• Inclusion and Exclusion criteria
• Sample size calculation for each KPIs

Module 4: KPI selection & KPI Alignment

• KPI selection for organizational scorecard;
• KPI selection sources;
• KPI selection techniques
• KPI alignment approaches
• KPI selection for corporate scorecard;
• KPIs cascaded to functional area

Module 5: Data gathering and visualization

• Data quality dimensions;
• KPI reporting data sources;
• KPI activation tools;
• KPI activation techniques;
• Data collection methods.
• Process Stability analysis
• Use of MINITAB for KPI Visualization

Module 6: KPI Benchmarking

• Developing internal threshold
• Process Capability Analysis
• Use of MINITAB in Benchmarking

Module 7: Scorecard and Dashboard for KPI

• Scorecard for KPI quarterly report
• Dashboard for KPI annual report
• Dashboard for department wise comparison
• Infographic for KPI

Module 8: Performance improvement projects

• Selection of best model for performance improvement
• Use of advanced statistics like Logistic Regression in Performance Improvement

Module 9: Action Plan for Performance improvement

• Standard criteria for action plan
• Force-filed analysis
• Implementation
• Evaluation after implementation

Module 10: Healthcare data management for KPIs

• Database
• Characteristics
• Different sources
• Data cleaning and coding