Ragava International Statistical Institute

What you'll learn

What are KPIs and how they affect Healthcare Quality?
Why to be certified in KPI management.
A systematic and simple method to deal with KPI challenges
Analyzing Performance Indicators by MINITAB
Choosing best quality improvement methodology for performance improvement
International Standards and Benchmarking

CERTIFIED KPI

Healthcare KPI (Key Performance Indicator) are a set of well-defined performance measurements that are used to monitor, analyze and optimize all relevant healthcare processes to increase patient satisfaction, measuring how successful your organization is when it comes to achieving outlined goals. They present a visual and easy-to-digest means of scrutinizing your operations by comprehensively understanding each patient’s stay, time taken for services, and the gap between estimation and perception, giving rise to valuable insights and actionable results.

This online course embeds a complex research training in the field of key performance indicators. The modules are founded on the best practices identified in the fields of healthcare quality improvement and patient safety, revving application in actual practice.

The KPI Certified Professional in healthcare recognition is unique at the global level, given the thoroughness of the certification process and the in-depth expertise dedicated to KPI measurement acquires by participants in this educational program.

WHY CERTIFY?

To Improve the performance of your Hospital - Practice sound framework for KPI measurement;
To Obtain better Continuous Quality Improvement results – Select the right KPIs to monitor Hospital Performance;
To Generate value from using KPIs – Optimize data collection process.
To Choose the best model for your hospital performance improvement project

COURSE DESCRIPTION

This certification is the result of a complex, experiential learning program that has 2 sections:

Core-course exercises, and
Post-course research article publication based on healthcare performance indicators.
Candidates will be guided through each course module starting with topic-wise lecture videos, through exercises, individual readings, evaluation tools and a quiz at the end.
A mass exquisite skill, tools and knowledge that can differentiate you from other professionals through a rigorous and structured approach to measuring performance.

COURSE OBJECTIVES

Understand KPI measurement challenges and how to address them;
KPI Selection Criteria
Select KPIs for scorecards and dashboards from the organizational to the departmental and individual level;
Develop a KPI implementation project plan;
Optimize the KPI activation and data gathering process.
Data validation process
Differentiate between objectives, KPIs and initiatives;
Understand KPI selection in different contexts;
Analyzing Performance Indicators by MINITAB
Choosing best quality improvement methodology for performance improvement
JCI Standards for Healthcare Quality and Patient Safety Performance measures
International Standards and Formula for the measurement of each KPI

Topics

Module 1: Introduction to key performance indicators

KPI selection criteria

KPI road map

KPI definition form as per JCI Standard

Challenges in performance measurement;

The value added by KPIs

Module 2: Understanding KPIs

KPI related terminology
Leading vs. lagging KPIs
Qualitative vs. quantitative KPIs;
Efficiency vs. effectiveness KPIs

Module 3: KPIs list for Healthcare quality and Patient Safety

Formula for each KPI
Inclusion and Exclusion criteria
Sample size calculation for each KPIs

Module 4: KPI selection & KPI Alignment

KPI selection for organizational scorecard;
KPI selection sources;
KPI selection techniques
KPI alignment approaches
KPI selection for corporate scorecard;
KPIs cascaded to functional area

Module 5: Data gathering and visualization

Data quality dimensions;
KPI reporting data sources;
KPI activation tools;
KPI activation techniques;
Data collection methods.
Process Stability analysis
Use of MINITAB for KPI Visualization

Module 6: KPI Benchmarking

Developing internal threshold
Process Capability Analysis
Use of MINITAB in Benchmarking

Module 7: Scorecard and Dashboard for KPI

Scorecard for KPI quarterly report
Dashboard for KPI annual report
Dashboard for department wise comparison
Infographic for KPI

Module 8: Performance improvement projects

Selection of best model for performance improvement
Use of advanced statistics like Logistic Regression in Performance Improvement

Module 9: Action Plan for Performance improvement

Standard criteria for action plan
Force-filed analysis
Implementation
Evaluation after implementation

Module 10: Healthcare data management for KPIs