Ragava International Statistical Institute - Global Healthcare Training

1.) After brainstorming, which of the following should a quality improvement team use to identify items that need immediate attention?

Cost-benefit analysis

Multi voting

Flow chart

Histogram

2.) A performance improvement program for supervisors should include

Rapid cycle process

Results of FMEA

Budget variance reporting

Review of patient falls

3.) LEAN rapid improvement

Poka yoke

Kanban

Kaizen

Six Sigma

4.) After the team action the plan and implement it, and analyze data shows not reaching the target, what is the next step on PDCA cycle is now should follow;

Plan

Do

Check

Act

5.) Performance of RCA for a sentinel event provides all of the following except:

Identification of why the variance occurred

Recommendations for actions to prevent recurrence

Measurement strategies for each factor affecting the outcome

Continuous measurement to identify opportunities for improvement

6.) Leaders of multi-hospital system are trying to prioritize the services to introduce in the coming year based on their impact on the community. These leaders, who work geographically apart, can arrive at a group consensus without meeting face to face by:

The nominal group technique

The Delphi technique

Brainstorming

a focus group

7.) Which of .. the following best demonstrate use of the plan-do-check-act (PDCA) performance improvement model?

Identify a problem, implement change, educate staff about the change and rewrite policies and procedures to augment the change.

Collect baseline data, form a committee to develop the plan, validate audit data and formularize the change.

Prioritize opportunities for improvement, pilot the improvement, compare pre and post implementation data, and rollout to the entire organization

Review current practice, from a multidisciplinary committee, schedule a meeting to develop a plan, and determine actions to be taken.

8.) Which of the following is an appropriate criterion when using a prioritization matrix to select an Electronic Medical Record (EMR) system?

Quick to implement

Availability of supporting hardware

Ease of data abstraction

Integration with existing billing system

9.) In developing a performance improvement action plan the first tool to use is

Control chart

Interrelationship diagram

Cause and Effect diagram

Pareto chart

10.) The senior leaders of a hospital are prioritizing performance improvement initiatives for the coming year. Which of the following tools will bemuse useful for this purpose?

Pareto chart

Cause-and effect diagram

Affinity diagram

Stratification

11.) The process Decision Program Chart (PDPC) is a combination of .. and ..diagrams

Fishbone: flow

Fishbone: GANTT

Fishbone: tree

GANTT: affinity

12.) Minimize chance of adverse-event to reoccurrence including determining the factors:

RCA

FMEA

Clinical pathway

Force filed analysis

13.) A hospital considering changing the process of admission from emergency department. To support patient safety when this process deployed. What should the healthcare quality professional during redesign the process?

Complete FMEA of the new process

Analysis incidents reports of the last year using pareto

Examining the stability and variation of the new process by using control chart

Conducting RCA for predict errors of the new process

14.) After making a brainstorm session , the next tool to be used is:

Flow chart

Multivoting

Delphi technique

Affinity diagram

15.) A quality improvement team has brainstormed a list of many ideas. Which tool should the team use to identify which ideas to test first?

Cost-benefit analysis

Multivoting

Affinity diagram

Flowchart

16.) The best tool to begin investigates causes of laboratory labeling error.

Histogram

Flowchart

Affinity diagram

Prioritization matrix

17.) Of the following, sharing which data best supports risk prevention?

Annual practitioner profiling

Monthly event/occurrence reporting

Root cause analysis

FMEA

18.) A FMEA is performed

To immediately investigate an incident that occurred

As a preventative measure before an incident occurs.

If the severity of an incident led to a patient death

When there is a chance of an incident reoccurring

19.) A quality council has created a failure mode and effects analysis (FMEA) team to examine the best method of preventing medication errors after the installation of a new medication dispensing system. The teams first major task should be to

Identify ways to detect the likelihood of the equipment breaking down

Brainstorm on potential failure modes associated with equipment breakdowns.

Multi-vote on the severity of the potential equipment breakdowns

Develop a flow chart of how the equipment will be installed

20.) Quality improvement initiative progress is best evaluated by which of the following?

Team leader

Senior leadership

PDCA process

Nominal group technique

21.) After brainstorming, which of the following should a quality improvement team use to identify items that need immediate attention?

Histogram

Multi-voting

Cost-benefit analysis

Flow chart

22.) Gather information do the analysis and implement the change; this is

Root cause analysis

PDCA

FMEA

Rapid cycle process

23.) Which of the following diagrams is appropriate for categorizing the needs of customers?

Kano Model

Histogram

Flow chart

Matrix diagram

24.) In the Ishikawa Fishbone Diagram, users label methods, materials, and measurements with an M and people, prices, and policies with a P. An S label represents:

Substitutions

Submissions

Surroundings

Statements

25.) After brain storming, which of the following should a quality improvement team use to identify items that need immediate attention?

Cost-benefit analysis

Multi voting

Flow chart

Histogram

26.) An acute care facility has found that the incidence rate of pressure ulcer cases, although low, is not as low as the incidence rate reported by comparable organizations. Because the incidence of pressure ulcers may detract from the organizations reputation for giving good care, management decides to take this mater seriously and assigns a project manager and analyst. On review of the records, the project team decides that existing policy is the right one and something is going wrong in the implementation.Which of the following options is most appropriate?

Develop a new policy

Failure modes and effect analysis

Root cause analysis

Review the data on pressure ulcers.

27.) In failure mode and effects analysis, what does the Risk Priority Number refer to?

Each failure mode and the process

Each failure mode and its effects

The potential causes of each failure mode only

None of the above

28.) The critically index in failure mode and effect analysis is

A measure of the effectiveness of control measures.

A product of the estimated likelihood of occurrence of the failure mode and the severity of effect

A measure of anticipated severity of the effect of the failure mode

Reflected in the Risk Priority Number

29.) In evaluating long waiting times a healthcare quality professional best demonstrates components related to staffing, methods, measures, material, and equipment utilizing

A run chart

A histogram

A pie chart

An Ishikawa diagram

30.) Failure Mode and Effects Analysis (FMEA) is performed

To immediately investigate an incident that occurred

As a preventative measure before an incident occurs

If the severity of an incident led to patient death

When there is a chance of an incident reoccurring

31.) In developing a performance improvement action plan, which of the following tools should be used FIRST?

Control chart

Cause and effect diagram

Interrelationship diagram

Pareto chart

32.) The Delphi technique is a form of ------sampling:

Convenience

Expert

Purposive

Quota

33.) Benchmarking is a tool that compares current performance with

Performance of industry leaders

Performance in similar organizations

performance goals

All of the above

34.) To identify root cause, sequence of tools:

Flow chart, cause and effect, tree diagram

Flow chart, tree diagram, cause and effect

Tree diagram, cause and effect, flow chart

Tree diagram, flow chart, cause and effect.

35.) Comparing outcomes in services with 2 similar hospitals is an example:

Peer review

Benchmarking

Best practice

Outsourcing

36.) Multivoting is a procedure to help prioritize and reach consensus when selecting process improvement activities. Which one of the following is not a component of multivoting?

Review the list of items for redundancies and similarities

Select a voting method, vote, and tally the results

Develop cross-streamed priorities for discussion and voting

Repeat voting and discussion until the list is narrowed to important priorities

37.) Brainstorming is best used to

Identify or refine cause and effect relationships

Perform intensive analysis or peer review

Subdivide or organize a large number of ideas

Identify, analyze, or plan solutions to problems

38.) An affinity diagram is best used when

Information is clearly connected to one issue

There is inadequate information

The volume of information is very large

Brainstorming is not an option

Practice Question / PI_Part 4

1.) After brainstorming, which of the following should a quality improvement team use to identify items that need immediate attention?

2.) A performance improvement program for supervisors should include

3.) LEAN rapid improvement

4.) After the team action the plan and implement it, and analyze data shows not reaching the target, what is the next step on PDCA cycle is now should follow;

5.) Performance of RCA for a sentinel event provides all of the following except:

6.) Leaders of multi-hospital system are trying to prioritize the services to introduce in the coming year based on their impact on the community. These leaders, who work geographically apart, can arrive at a group consensus without meeting face to face by:

7.) Which of .. the following best demonstrate use of the plan-do-check-act (PDCA) performance improvement model?

8.) Which of the following is an appropriate criterion when using a prioritization matrix to select an Electronic Medical Record (EMR) system?

9.) In developing a performance improvement action plan the first tool to use is

10.) The senior leaders of a hospital are prioritizing performance improvement initiatives for the coming year. Which of the following tools will bemuse useful for this purpose?

11.) The process Decision Program Chart (PDPC) is a combination of .. and ..diagrams

12.) Minimize chance of adverse-event to reoccurrence including determining the factors:

13.) A hospital considering changing the process of admission from emergency department. To support patient safety when this process deployed. What should the healthcare quality professional during redesign the process?

14.) After making a brainstorm session , the next tool to be used is:

15.) A quality improvement team has brainstormed a list of many ideas. Which tool should the team use to identify which ideas to test first?

16.) The best tool to begin investigates causes of laboratory labeling error.

17.) Of the following, sharing which data best supports risk prevention?

18.) A FMEA is performed

19.) A quality council has created a failure mode and effects analysis (FMEA) team to examine the best method of preventing medication errors after the installation of a new medication dispensing system. The teams first major task should be to

20.) Quality improvement initiative progress is best evaluated by which of the following?

21.) After brainstorming, which of the following should a quality improvement team use to identify items that need immediate attention?

22.) Gather information do the analysis and implement the change; this is

23.) Which of the following diagrams is appropriate for categorizing the needs of customers?

24.) In the Ishikawa Fishbone Diagram, users label methods, materials, and measurements with an M and people, prices, and policies with a P. An S label represents:

25.) After brain storming, which of the following should a quality improvement team use to identify items that need immediate attention?

27.) In failure mode and effects analysis, what does the Risk Priority Number refer to?

28.) The critically index in failure mode and effect analysis is

29.) In evaluating long waiting times a healthcare quality professional best demonstrates components related to staffing, methods, measures, material, and equipment utilizing

30.) Failure Mode and Effects Analysis (FMEA) is performed

31.) In developing a performance improvement action plan, which of the following tools should be used FIRST?

32.) The Delphi technique is a form of ------sampling:

33.) Benchmarking is a tool that compares current performance with

34.) To identify root cause, sequence of tools:

35.) Comparing outcomes in services with 2 similar hospitals is an example:

36.) Multivoting is a procedure to help prioritize and reach consensus when selecting process improvement activities. Which one of the following is not a component of multivoting?

37.) Brainstorming is best used to

38.) An affinity diagram is best used when