Ragava International Statistical Institute - Global Healthcare Training

1.) When team of CQI formed to discuss restrain started to discuss claim issues about the patient, the facilitator should

Redirect the group

Review ground rounds

Ask for the risk manager

Document meeting minutes

2.) The best way to evaluate any team is by:

Learning and innovation

Quantifiable objectives

Members satisfaction

Aligning the vision of the organization

3.) The responsibility for providing organizational direction for a facility continuous quality improvement program frequently rests with the quality

Council

Teams

Leader

Facilitator

4.) An organization that is committed to a culture of team-work, collaboration, and adaptability is referred to as having

A learning culture

An open culture

A just culture

A reporting culture

5.) The consensus-building group of diverse stakeholders who reviews and endorses measures for public reporting in the U.S is known as the

Institute of medicine (IOM)

Agency for Healthcare quality and research (AHRQ)

Center for medicine and Medicaid services (CMS)

National quality forum (NQF)

6.) Integration of quality culture within an organization is best demonstrated by:

Leadership rounds, increase staff satisfaction, and positive patient outcome

Physician competence, staff longevity, and high patient satisfaction scores

Mission and vision statements, high patient census, and government body

Reduce adverse outcome, culture of patient safety, and expansion of services

7.) The best way to facilitate change within a healthcare organization is to:

Communicate through group meetings

Arrange presentations by senior leaders

Communicate through group e-mail

Involve the individuals directly affected by the change

8.) A curriculum developed by healthcare organization for staff education in organizational change should include all of the following except:

Project and time management

The negotiating process

Budgeting techniques

Conflict resolution

9.) Organizational leaders can best demonstrate commitment to a new quality improvement initiative by:

Offering solution to identified problems

Maintain performance appraisals for staff

Allocate resources for the process

Reviewing the quality improvement plan

10.) An organization has established a culture of patient safety when:

Reports of potential error have decreased

Patient safety goals are implemented

Employee education is completed

Fear of retaliation is eliminated

11.) Even when appropriate process are in place, error can occur, understanding this, leader coordinating any safety program should focus on:

Patient survey

Time constrain

Policies

Performance feedback

12.) To allow changes to be maintained, you should ensure the change in:

The behavior of the staff

The hierarchy of the organization

The values within the organization

The reward system

13.) Organizational profitability is the difference between:

Reimbursement minus cost of service

Reimbursement minus charges

Fees minus cost

Cost minus reimbursement

14.) Which of the following management approaches, expecting..would be MOST likely to harm-quality improvement initiatives:

Quick fix from quality improvement

CQI to save the organization money

Organization wide involvement in QI

Role change throughout the organization

15.) Attempts to align financial incentives of purchasers, payers & providers with provider performance on clinical process & outcome measures encourages

Under-utilization

Community backlash

Over-utilization

Reengineering

16.) In order to facilitate development of strategic plan, what to consider first?

Cultural assessment, planning, implementation & evaluation

Risk management, gap analysis, identification of organization wide functions

Mission, vision, values, short & long term goals & objectives

Creation of master plan, identify customers, goals & objectives

17.) When the organization motivates the finance system of healthcare organization or using financial motivation it uses:

JCI standards

Leapfrog

Baldrige award

Magnet program

18.) CQI training implementation success is proven by

Data satisfaction

Staff competency

GB

Organization culture

19.) LD style needed to make practice guideline

Participatory

Autocratic

Diplomatic

Democratic

20.) Organization improvement plans will assign team when:

There is a lot of staff

Turnover rate among staff

Lab deliver results late

Whenever problem arises

21.) The organizations strategic goals are best linked to its performance improvement activities by management

Offering many performance improvement models from which each area can choose

Assigning improvement models to areas as deemed appropriate by the key leaders

Obtaining organizational consensus for continuous improvement activities

Analyzing the goals and improvement activities of other similar organizations

22.) Which of the following statements and documents are most likely to reveal the organizations underlying or true value system?:

Mission, ethics policy, strategic initiatives

Vision, ethics policy, corporate bylaws

Values, QM/QI plan, utilization management plan

Mission, vision, values

23.) TQM leadership style is:

Autocratic

Participatory

Laiseez-faire

Diplomatic

24.) There are whistleblower allegation in a public report about the healthcare organization, CEO first:

Inform GB and firing the staff who do that

Go to the website and compare data on it with the internal data

Review the process and discuss with the staff if there is any pressure on them

Ask for detailed report with RCA

25.) A chief quality officer has the responsibility for education and implementation of a continuous quality improvement process. To affect cultural change, administration must:

Believe the costs are justified by the benefits

Be assigned as a member of a team

Receive quarterly reports

Limit training to managers and supervisors

26.) A chief quality officer has the responsibility for education and implementation of a quality improvement process. To affect cultural change, the chief quality officer must

Believe the cost are justified by the benefits

Be a visible participant in the process

Receive quarterly reports

Limit training to managers and supervisors

27.) Who is responsible for the FPPE and OPPE in a healthcare organization?

Governing body

Medical staff

Chief medical officer

Team leader

28.) Hospital-wide set of professional standards is important because it:

Reduces the waste of time and resources

Eliminate bottlenecks

Encourages duplication

Minimizes the need for communication

29.) Hospital Utilization Management plan generally includes provision for

Disaster planning

Transition planning

Quality planning

Financial planning

30.) An organization vision statement addresses:

How the organization will reach the goal

Where the organization will be in the future

What the organization budget will be

The standards of the organization

31.) Critical value determined by:

The regulations and laws

Accrediting body

Organization

Literature

32.) To assess culture:

Incident reports of all physicians and employees

Facilitator expectation & record of team efforts

Health insurance company contract

Conduct employee survey

33.) Organization committed to improve patient safety, key areas to influence change are:

Staff willingness to change, policies& procedures, redesign the structure & improvement of moral

Structure, environment. Equipment, process, application, leadership, culture

Medication delivery, structure, staff willingness to change, on-slip floors, improvement of wards, environment

Leadership, culture, policies& procedures, staff incentives, better lightening, evaluation of processes & ELECTRONIC MEDICAL RECORDS

34.) Strong organization culture:

Employees commitment to mission and vision

Employees participate in CQI activities

Leaders pass the organization values to staff

Maintain accreditation standards

35.) To promote teamwork in a facility:

Leadership commitment

Define improvement objectives

Conduct committee meetings as per schedule

Employee engagement

36.) Hospital leader are confronted with challenge of increasing quality while reducing cost. Which of following branch is the best advance for improving effort:

Support activity that improve outcomes and reduce variation

Develop a new service and increase revenues

Increase charge and decrease cost

In collaborate customer satisfaction result to quality initiative

37.) You are working with senior leadership and need their support on a project to on medication project. As a healthcare quality, how would you convince leadership about the project to gain their support?

Improve patient safety

Medication safety is mandated by accreditation agencies

Decrease in errors

Promote accountability among stake holders

38.) Autocratic leadership

Make decision and announce them

Limiting setting interfering in decision

Involves team members in decision making

Has no control over the team members

39.) When developing a strategic plan with integration of patient safety, what is considered to be crucial:

Culture of the performance improvement

Resources of new technology

Cost benefit analysis of patient safety program

Patient to staff ratio

40.) An organizations balanced scorecard is best described as

Graphical display of departmental performance

An integrated report of the best performing teams

A summary of key performance indicators

A tool that helps prioritize customer needs

41.) The best way to keep the team focus on goals:

Make team periodically review original goals

Provide incentives

Employee engagement

Annual performance review

42.) The paradigm shift is:

Increase the reframe of thinking

Improve the monitoring measure

Increase the standards

Use of recent in medicine and technology

43.) Promoting teamwork:

Leadership support

Establish project objectives

Provide incentives

Allocate resources

44.) Leaders want to share important information with the staff. What is the best way to communicate the information?

Communicate by email

Send letters to the individual staff

Make them sign on paper that they understand

Attend staff meeting and communicate with them

45.) Which of the following is the first step in facilitating change in an organization?

Review customer satisfaction survey

Get feedback from staff on the problems to be addressed

Identify key people in the organization that should be involved

Develop a performance improvement plan

46.) The best way for the director to convey a message to the organization is:

Written order

Oral order

Face to face communication and feed back

Inter office communication

47.) To allow change to be maintained, you should ensure the change in

The culture within the organization

The hierarchy of the organization

The values within the organization

The reward system

48.) The responsibility to promote organizational values and commitment among the staff lies within:

Nurse executive and CEO

Nurse staff, senior management

Medical director, quality manager

Clinical, non-clinical leaders

49.) The most important skills in controlling group conflict is

Ignore

Negotiation

Assertiveness

Diplomatic

50.) An organization that is committed to a culture of team work, collaboration, and adaptability is referred to as having:

A learning culture

An open culture

A just culture

A reporting culture

Practice Question / Leadership- Part 1

1.) When team of CQI formed to discuss restrain started to discuss claim issues about the patient, the facilitator should

2.) The best way to evaluate any team is by:

3.) The responsibility for providing organizational direction for a facility continuous quality improvement program frequently rests with the quality

4.) An organization that is committed to a culture of team-work, collaboration, and adaptability is referred to as having

5.) The consensus-building group of diverse stakeholders who reviews and endorses measures for public reporting in the U.S is known as the

6.) Integration of quality culture within an organization is best demonstrated by:

7.) The best way to facilitate change within a healthcare organization is to:

8.) A curriculum developed by healthcare organization for staff education in organizational change should include all of the following except:

9.) Organizational leaders can best demonstrate commitment to a new quality improvement initiative by:

10.) An organization has established a culture of patient safety when:

11.) Even when appropriate process are in place, error can occur, understanding this, leader coordinating any safety program should focus on:

12.) To allow changes to be maintained, you should ensure the change in:

13.) Organizational profitability is the difference between:

14.) Which of the following management approaches, expecting..would be MOST likely to harm-quality improvement initiatives:

15.) Attempts to align financial incentives of purchasers, payers & providers with provider performance on clinical process & outcome measures encourages

16.) In order to facilitate development of strategic plan, what to consider first?

17.) When the organization motivates the finance system of healthcare organization or using financial motivation it uses:

18.) CQI training implementation success is proven by

19.) LD style needed to make practice guideline

20.) Organization improvement plans will assign team when:

21.) The organizations strategic goals are best linked to its performance improvement activities by management

22.) Which of the following statements and documents are most likely to reveal the organizations underlying or true value system?:

23.) TQM leadership style is:

24.) There are whistleblower allegation in a public report about the healthcare organization, CEO first:

25.) A chief quality officer has the responsibility for education and implementation of a continuous quality improvement process. To affect cultural change, administration must:

26.) A chief quality officer has the responsibility for education and implementation of a quality improvement process. To affect cultural change, the chief quality officer must

27.) Who is responsible for the FPPE and OPPE in a healthcare organization?

28.) Hospital-wide set of professional standards is important because it:

29.) Hospital Utilization Management plan generally includes provision for

30.) An organization vision statement addresses:

31.) Critical value determined by:

32.) To assess culture:

33.) Organization committed to improve patient safety, key areas to influence change are:

34.) Strong organization culture:

35.) To promote teamwork in a facility:

36.) Hospital leader are confronted with challenge of increasing quality while reducing cost. Which of following branch is the best advance for improving effort:

37.) You are working with senior leadership and need their support on a project to on medication project. As a healthcare quality, how would you convince leadership about the project to gain their support?

38.) Autocratic leadership

39.) When developing a strategic plan with integration of patient safety, what is considered to be crucial:

40.) An organizations balanced scorecard is best described as

41.) The best way to keep the team focus on goals:

42.) The paradigm shift is:

43.) Promoting teamwork:

44.) Leaders want to share important information with the staff. What is the best way to communicate the information?

45.) Which of the following is the first step in facilitating change in an organization?

46.) The best way for the director to convey a message to the organization is:

47.) To allow change to be maintained, you should ensure the change in

48.) The responsibility to promote organizational values and commitment among the staff lies within:

49.) The most important skills in controlling group conflict is

50.) An organization that is committed to a culture of team work, collaboration, and adaptability is referred to as having: